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Our Guarantee

We have built our business from the ground up by listening to our customers and responding to their feedback. We feel we are now offering the best value in the world on scooters and parts.

If there is a problem, however, we look after it. Here's the fine print:

Parts

Got my order with two left side crash bars two weeks ago, and got the correct right side bar this week. Thanks for correcting the problem so quickly, there are several scooter shops here in [...] that would've taken three times as long just to get the first order sent! And they look better than the Italian bars. GOOD JOB PEOPLE!!! Thanks again.

• If unused and undamaged and postmarked within 7 days from when received, you can return a part and we'll refund the part cost only, when it arrives. Any refund will be less all costs associated with returning it to our premises in case there are Customs charges, tax, etc.
• Any faulty part will be exchanged for a good one. See the help page for instructions. We cannot except claims on electrical items.
• Under no circumstances will we cover any costs whatsoever relating to any accident. You are fully responsible for the use of any parts.
• Orders shipped by regular mail cannot be guaranteed for delivery as there is no tracking. If not received, we can only refund the parts cost (not shipping) if and when the item comes back undeliverable, which can take weeks.
• If items are damaged or lost in transit you must fill in a report with the courier upon delivery (because they won't pay for it if you don't). Have them recheck the package weight if opened.

Scooters

If you have read the restoration, comparison, and reviews pages, you have a pretty good idea of what we do.

• All sales are final. We do not except returns on scooters.
• Deposits on scooters are non-refundable. That includes when the restoration time increases from the original estimate.
• If any shipping damage occurs, it is the responsibility of the shipping agent, not scootRS.com, and shipping agents will only accept a claim if you have noted the damage upon delivery.
• You are buying a used, reconditioned, classic, two-stroke scooter and all that that implies. They require some effort to use and maintain. You are fully responsible for checking and adjusting the scooter before driving it. You may need to do nothing, but you may need to clean the gas tank, adjust the carburetion, tighten bolts, etc.
• Under no circumstances will we cover a piston problem. Two-stroke engines must be adjusted correctly or a problem will occur.
• Under no circumstances will we cover any costs whatsoever relating to any accident. You are fully responsible for the use of the scooter.
• Under no circumstances will we cover any parts or expenses unless specifically approved by us in advance.
• We offer a 60 day guarantee on all new parts: if one is faulty, we will ship to you another at our expense in exchange for the other. We do not cover any labor costs or other costs whatsoever involved in replacing a new part as those are beyond our control. Used or reconditioned parts are not covered as obviously we cannot predict their durability. For any claim, we may require a report from a shop that we recognize and approve in advance.

Having said all the legalese, if a problem, let us know and we'll see what we can do!

Any questions, please ask.