Help

Common questions asked 500 times a day - PLEASE READ:

Ordering:

Do you sell part X for my model?

We only sell what you see onsite. Search by keyword or browse the category pages.

Will part X fit my model? / What model do I have?

We won't know about every part fitting every model, sorry. Check the what scooter models are similar page. If a Vespa, see the parts start for more info on our Vespa parts. You can also ask on forums and elsewhere what parts fit your model.

What is the cost for shipping X parts to my country?

The website will calculate everything for you based on what you order, what country, and what service you choose. Add parts to your shopping cart and go to the checkout to see the total. You can cancel before paying.

Yeah, but how much in my currency?

Our prices are in US$. The website can give you an estimate in other currencies by setting the currency at the top of on any product page. The rates are updated daily. Otherwise, try Google for currency converter.

Current Orders:

How can I pay for/edit/check my order?

You pay at checkout. After, check your Account/Order history page. You can see your order statuses, delete/pay for unpaid orders, see update notes for slow items on orders, edit orders, etc.

How can I cancel/change items in my order?

See your Account/Order history page to cancel all slow items. If only certain items, reply to your order email and copy/paste the exact part numbers/names to cancel so there are no mistakes. To add new items, see below.

How can I add items to my order?

If not processed yet (see Account/Order history page), you can delete it there and make a new order. Or order and pay for any new items, but choose “No shipping, add to my order”. We'll give you a combined shipping total later.

When will my order ship? Where is it now?

See your Account/Order history page for update notes for slow items on orders. We update them as we can. You can edit your order there and choose what to do with any slow items. After shipped you will see tracking info if sent by courier. Call the courier with the tracking number if a problem. If sent by regular mail and not arrived yet, sometimes the Post Office is slow and takes a week or more extra. Check if your local Post Office tried to deliver. All we can do is notify you if it comes back undeliverable.

Scooters:

How much for scooter ID number X, including shipping?

The scooters on the Photo page are past customer restos. Go to the model page and configure one with the options you want to get the exact price. Note an old scooter ID if you want to refer to it. The scooter shipping estimates page is noted below.

How long does a scooter restoration take?

The latest estimate is always on the scooter introduction page. Shipping time is 2 weeks (Asia only) to 4 weeks.

Returns:

I received a faulty part. What to do?

Please reply to your order email and copy/paste the exact part number, give a description of the problem, and 1 or 2 good photos (optimized, ~50kb, not 7 massive 900kb blurry shots of the same thing, please). If it was damaged on arrival, also tell us if the package was damaged and noted as such with the courier. If you can't provide info/photo, you'll have to return it for us to look at, as normal. If found to be faulty, we'll cover regular mail return shipping.

How do I return a part I don't like?

If unused and undamaged and postmarked within 7 days from when received, you can return to the address shipped from and we'll refund the part cost only (not shipping), when it arrives. (It might be better for you to sell it locally on eBay though.)

Shops:

How do I apply for a shop account to resell your parts?

1. Set up a normal account onsite but fill in the “Scooter Shop” name.
2. Sign into your account, go to “Edit your account info” and make sure your shop name is listed there. If yes,
3. Return here and apply.