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Feedback on how ScootRS customer service compares
Dec. 30, 2011, 7:21 AM

A very nice email today from a shop customer we supply wholesale:

Hi, I just dropped an order. Number.... Can you have a look?

P/S: Your speed, accuracy, detail and precision is unbelievable. You are in a league of your own.

Cheers.

That's very nice of you, glad to hear that is your firsthand experience with our service.

Reminds us of another quote someone posted about how we deal with any problems compared to elsewhere:

As tu informé ScootRS de ton souci avec une petite photo? Car dans la plupart des cas, ils te trouvent un arrangement, contrairement a beaucoup de shop “Européens”.

We acually have some nice changes on the way to improve the customer experience even more. More on that soon...


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SOLD for $5.38! COUNTDOWN: Air filter performance foam pod
Dec. 21, 2011, 3:21 PM

See http://scootrs.com/sale.cfm for a new Countdown Vespa and Lambretta scooter part deal every day!


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SOLD for $14.04! COUNTDOWN: Hydraulic brake hose stainless steel 112cm
Dec. 19, 2011, 7:39 PM

See http://scootrs.com/sale.cfm for a new Countdown Vespa and Lambretta scooter part deal every day!


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Update on our Snowflake Vietnam Charity Fund
Dec. 15, 2011, 6:14 PM

Snowflake Vietnam Charity Fund Just a quick update on our Snowflake Vietnam Charity Fund: our current total is now $3604! ($753 from customers, $2851 from ScootRS.)

If you can, throw in $2 or $5 on the way to checkout. It would be great if our customers could match our donation!

100% of your donation goes directly to local Vietnam charity. No overseas overhead and we even donate the c.c. fees for everyone, as well as donate ourselves for every order.

Thanks again!


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American customers save on parts shipping!
Nov. 24, 2011, 9:32 PM

American customers: we've added a new courier shipping service to the USA which saves you 10-30% over old rates!

Examples: on 4kg of scooter parts you save $4; 8kg you save $10; 17kg you save $45, etc.

Nice little saving. As my mother would say, it's better than a kick in the...


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Update on our Snowflake Vietnam Charity Fund
Nov. 15, 2011, 6:15 PM

Snowflake Vietnam Charity Fund Just a quick update on our Snowflake Vietnam Charity Fund: our current total is now $3214! ($676 from customers, $2538 from ScootRS.)

If you can, throw in $2 or $5 on the way to checkout. It would be great if our customers could match our donation!

100% of your donation goes directly to local Vietnam charity. No overseas overhead and we even donate the c.c. fees for everyone, as well as donate ourselves for every order.

Thanks again!


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2012 Scooter Calendar
Nov. 14, 2011, 7:51 PM

2012 Scooter Calendar

It's back! We got our 2012 Scooter Calendar delivered last week!

Our 2012 Scooter Calendar is one of the nicest classic scooter calendars you'll see! It pairs two of the top fashion models in all of Vietnam with beautiful Vespa and Lambretta restored scooters in four locations.

This year's calendar is a 12 page desktop calendar on high quality glossy paper. It's the hottest thing in scootering after the sparkplug! And only $1/month!

(Of course, like always, orders over $100 will get a free calendar!)


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Fast love making
Nov. 5, 2011, 12:20 PM

On Nov. 4th at 9:25am a customer in Argentina ordered 23 items from us in Vietnam. 

4 hours and 16 minutes later at 1:41pm he replied to our update that his order had been shipped:

You are SOOOO FASTT!!

I LOVE SCOOT RS!!!!

3 days later it should arrive.

As long as the website shows that the items you want are in stock, your order will be sent very quickly. From our Help page:

Is it instock? How long will it take?

Products note the ready-to-go stock level: green stock tags mean high stock, yellow is low and red means no current stock so we need time to make/paint/polish/chrome it. (Red does not mean we can't supply it. You are ordering direct from the factory for most items, not a reseller, and some items take time. Also outside items arrive daily.)

Order and we will update your Account/Order history within 1-2 days if any items are slow/unavailable. Don't worry, if we have to cancel something, you will be fully refunded the parts/shipping difference.

Delivery time is after processing and depends the shipping service you choose. By courier it only takes 2-5 days to arrive.


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Up, up and a thank you!
Nov. 2, 2011, 11:31 PM

Looking at sales reports today we had the best September sales EVER in our history! And then October was up 25% over previous periods!

A HUGE thank you to all our classic Lambretta and Vespa and modern Vespa parts customers around the world! 

Just for fun, orders in only 48 hours to start this month include the following countries, most of them many times of course: Argentina, Australia, Canada, England, Germany, Indonesia, Israel, Italy, Japan, Malaysia, New Zealand, Philippines, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, United States, Uruguay.

And here's our up-to-date map of countries in the world where we have customers:

customer map

C'mon, Bolivia! That's a big hole to fill!


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Update on our Snowflake Vietnam Charity Fund
Oct. 15, 2011, 6:14 PM

Snowflake Vietnam Charity Fund Just a quick update on our Snowflake Vietnam Charity Fund: our current total is now $2739! ($563 from customers, $2176 from ScootRS.)

If you can, throw in $2 or $5 on the way to checkout. It would be great if our customers could match our donation!

100% of your donation goes directly to local Vietnam charity. No overseas overhead and we even donate the c.c. fees for everyone, as well as donate ourselves for every order.

Thanks again!


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