Small update

May. 24, 2016, 1:35 PM

This is just a quick note to anyone waiting on a refund that they will be completed today.

Regarding updates, we currently don't have any staff to answer emails in English, but we're working normally behind the scenes, sending orders every day as we always have. 

We have to apologize to our customers for any delays now. Unfortunately, the previous customer service person was incredibly irresponsible and ran off without any notice at all after questioned about hours worked. We found he had secretly cut his hours in half, no longer doing the evening and weekend hours which he had requested to collect full-time pay. That was hidden from the company while we kept asking about problems recurring with customer service. As well, we found a big mess to decipher with orders sent but not marked, orders not sent but marked, orders left hanging for months for no reason at all while doing nothing about requests, customer emails deleted unanswered in the email trash, etc., etc., etc. 

We mention that so you understand we have had a lot to do and that has caused some delays. If you walked into the shop, or if you phoned and spoke Vietnamese, that's OK but just not in English right now, sorry. Updates within your account onsite are actually sent in Vietnamese, so those are followed by staff no problem.

Thank you for your patience.


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