Roadkill: April 2008

Holiday today
Apr. 15, 2008, 7:56 AM

Just to let you know today is some newfangled holiday in Vietnam, so we had to close today, sorry. Back open tomorrow.


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Back in black
Apr. 13, 2008, 11:01 AM

Blessed are the seat makers, for they shall inherit the orders OK, we've done what we had to do, and the floodgates are now open again. Order away!

We've reorganized the shipping department and built new shelves, as well as changing procedures, so that should speed up a number of things, including update notes on your parts orders that we're processing.

Some of the big old shelves went into the factory area along with others to help organize better the scooter parts we're currently making, and all the little molds. There never seems to be enough room.

And then finally we've also built the new seat making room discussed below.

We still need more staff in a few areas to handle our tremendous growth, but, all-in-all, a big plus. And it was all done just for little ol’ you and your “moped” ;-)

Thank you for your patience.


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Currently processing...
Apr. 9, 2008, 10:14 PM

Shipping area We'll be opening things back up again shortly this week for ordering after we finish a couple tasks.

In the meantime, here's a quick photo of the newly re-organized area for orders that are currently processing. Much better.


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Don't order, please?
Apr. 4, 2008, 7:56 PM

New scooter parts makin’ machine As an interesting - if that's the word - follow-up to yesterday's post, we've totally cut off ordering for a few days.

An unusual request, we know, but, as the title says, “Don't order, please?” We're simply too busy and it doesn't help serve you well, with the flood of new orders each day, that one person who was handling order processing sort of, uhh, disappeared? (In that old “I've worked here for a long time but I'm thinking of getting married soon and leave, and it's easier to simply not show up than give anyone even a day's notice” way.)

We're still open and we're going to use the time to help us catch up a bit with all the orders we have. If you're waiting for a reply to an email, please hold on. If you haven't emailed, please don't! Use your order history onsite and we'll update it as we can. We'll post again next week when we re-open the floodgates.

Oh, and while we're at it, we're building new shelves and re-organizing the shipping area system to handle orders better and faster. Then between breaths we're finishing a new room in the factory for our seat makers. And, as you see in the photo, we just brought in another new machine to help speed up some machining tasks. (Apparently this one is so good you can introduce it to an aluminum wholesaler and it returns with disc brake hubs.)

This is the speed of things here. Don't blink...


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New site feature: slow items are noted onsite!
Apr. 3, 2008, 7:38 PM

Yes, the shipping area is very busy!One thing customers consistently say they want from an online scooter parts shop is to know if a part is in stock or not. That's not an easy task to begin, linking stock with accounting with a website, and a lot trickier for us because we actually make so many of the parts we sell, rather than just stock/resell like most places - and we also have tons of color options often made-to-order. Thus our finished stock fluctuates rapidly, and maybe something comes in then goes out immediately, so it would often look “out of stock.” Would it really be helpful to be told something is out of stock if it only needs to be chromed or painted, not ordered in from overseas?

Maybe, but in the meantime we've figured out a neat way to let you know which items have recently been noted as slow for other customers, almost like a community system. You'll now get a heads-up in your shopping cart about what might be slow for your order too, in case you need it immediately.

For example, maybe we are stamping a new batch of fork link caps. If ordering it, you might then see a note in your shopping cart that 3 recent customers had to wait for that item. Or if some item is consistently a little slow to make, you'll likely see that one noted in your cart too.

And, yes, of course we're using the info behind the scenes to improve stock in advance but we wanted to share it with you in case it helps you make a decision. We'll continue to update your orders afterward with notes if anything is slow, and you can always cancel a slow item, so don't be scared off.

By the way, did we mention that we are insanely busy right now? If you have an order processing now, please use your online order history for any update notes rather than email. Appreciated.


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Scootering to the beach, Part 2
Apr. 2, 2008, 8:03 PM

Scootering to the beach To continue our last post, after we arrived at the beach, staff headed straight for it to engage in the typical activities of swimming, football, burying bodies, etc.

One of the very nice things about the beach in Vietnam is all the food sellers. Someone will definitely be walking around selling crab, which they'll sit down and cook right then and there for you if you order. Or why not order some grilled clams, or mussels, or scallops, or squid, or prawns, and have them brought over to your table to be enjoyed with a cold beer? Very civilized, with personal, friendly service, and low prices. Remember all the London street sellers in the old musical, Oliver (“Milk, milk for sale”, etc.)? The ones that don't exist anymore in the “advanced” West? Exactly the same.


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